FAQ

Frequently Asked Questions | Vedfra™

VEDFRA™ · HELP CENTER

Frequently Asked Questions

Helpful information about shopping for soft-texture decorative pillows.

Vedfra™ is owned and operated by Guangzhou Deta Trading Co., Ltd.. These terms apply to vedfra.com.

At a glance

Frequently Asked Questions

Helpful information about shopping for soft-texture decorative pillows.

01 / AT A GLANCEOrder processingNormally within 7 business days after payment confirmation.

02 / AT A GLANCEU.S. delivery estimateGenerally 10–15 business days after dispatch.

03 / AT A GLANCEReturn windowEligible items may be requested within 30 calendar days after delivery.

SECTION 01

Products

Vedfra™ offers soft-texture decorative pillows. Product pages provide available dimensions, material details, colors, and any care information for each product.

SECTION 02

Orders and payment

Available payment methods and the final order total are displayed during checkout. Orders may be subject to payment authorization and verification.

SECTION 03

Shipping and tracking

Orders are normally processed within 7 business days. For supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch. Tracking is normally emailed after dispatch when available. Review our Shipping Policy for details.

SECTION 04

Returns and refunds

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact support before mailing an item. Approved refunds are normally initiated to the original payment method within 5–10 business days after approval.

SECTION 05

Contact

Email service@vedfra.com or call +86 157-9497-4997. Customer service hours are 8:00 AM – 10:00 PM Daily.

Frequently asked questions

How much does shipping cost?

Available shipping methods and charges are displayed at checkout before payment.

What if my package is marked delivered but is missing?

Check nearby delivery locations, household members, reception, and parcel lockers. If it remains missing, contact us with your order and tracking details so we can review.

What if my item arrives damaged?

Contact us within 7 calendar days after delivery with your order number and clear photos or video of the product and packaging.

How do I request a return?

Email service@vedfra.com with your order number, item, and reason. Wait for approval and return instructions before sending it.

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