Orders are normally processed within 7 business days after payment confirmation. During holidays, promotions, launches, or unusually high order volume, processing may take the full period stated. Processing time is separate from carrier transit time.

For supported destinations within the United States, estimated standard carrier transit time is generally 10–15 business days after dispatch. Actual transit can vary due to destination, carrier operations, weather, transportation interruptions, peak-season volume, or other circumstances outside our direct control.

Available shipping methods and applicable charges are displayed during checkout before payment. Charges may depend on destination, order details, and services available for the order. Review your final order total before purchase.

Depending on product availability, inventory location, and destination, orders may be fulfilled from our own facilities or designated fulfillment and logistics partners. The shipment origin may differ from our registered business address. We do not represent that every order ships from a local warehouse.

When tracking information becomes available after dispatch, it is normally sent to the email address used at checkout. Tracking may take time to update after label creation, pickup, or transfer between carrier networks. Customers are responsible for entering a complete and accurate delivery address.

If you notice an address error, contact us as soon as possible. Changes cannot be guaranteed after processing or shipment starts. Multiple items may occasionally arrive in separate packages. Carrier congestion, severe weather, transportation interruptions, customs processing where applicable, and local restrictions can extend transit time.

If tracking has not updated for an extended period or a shipment appears lost, contact service@vedfra.com with your order number and tracking details. If tracking shows delivered but you cannot locate the package, check nearby delivery areas, parcel lockers, household members, building management, and reception. Contact us if it remains missing so we can review available carrier information.

If an item arrives visibly damaged, contact us within 7 calendar days after delivery. Include photographs of the product, packaging, and shipping label where available. We will review the report and provide reasonable support under our Return & Refund Policy.

service@vedfra.com · +86 157-9497-4997 · 8:00 AM – 10:00 PM Daily